Contact Us

Customer Service is available to help you Monday through Thursday 8:00 am to 6:00 pm and Friday from 8:00 am to 5:00 pm EST. Please feel free to call 1-888-877-3132 to talk with an experienced Customer Service Specialist. We’re happy to help with your Fresh Scents experience any way we can. If you need immediate assistance with an order, please call us. You can also reach us by email at 

To reach us via text, contact 864-633-3559. Message and data rates may apply. By contacting customer service via SMS, you consent to the below opt-in.


Text Messaging Opt-In

You agree to receive transactional and customer service-related text messages from Fresh Scents Willowbrook at your provided cell number. Consent is not a condition of any purchase. Msg & data rates may apply. Contact customer service at any time to unsubscribe.

Dealer Information

Fresh Scents' products are sold in specialty gift stores throughout North America. If you are interested in finding out more about becoming a Fresh Scents Dealer, click here.

International Distributors

Fresh Scents' products are sold worldwide in more than 50 countries with a wide network of international distributors. If you are interested in finding out more about becoming a Fresh Scents distributor or getting in touch with one of our current distributors, click here.

Holiday Closures

The Willowbrook office and shipping department will be closed on the days listed below in observance of the holidays. Orders submitted on these days will not be processed until the next open business day.

New Year's Day
Good Friday
Memorial Day
Independence Day
Labor Day
Black Friday
Christmas Eve
Christmas Day