Terms & Conditions

Prices, Terms & Conditions

Current prices, terms, and conditions are subject to change without notice. All orders are subject to approval at Fresh Scents' Corporate Office in South Carolina.

Payment Policy

We accept payment by Visa, MasterCard, and American Express.


Fresh Scents currently ships to addresses within the United States (lower 48 states). At this time, we cannot ship to Post Office Boxes.

Shipping Charge

Shipping on orders of more than $100 is FREE. A shipping charge of $5 is charged on all orders less than $100.

Sales Tax Charge

A Sales Tax of 6% will be charged for South Carolina residents.


All refused orders are subject to a 15% restocking fee and charged freight. Most carriers make 3 attempts to deliver orders before returning to sender. These orders are considered refused. No return of merchandise will be accepted and no credit issued without authorization by our Customer Service department. No returns will be accepted if merchandise has price tickets or store labels attached. All returns are subject to a 15% restocking fee. All claims must be made within 10 days after receipt of the shipped goods. To avoid damage, we ask that you wrap all returns securely before shipping them back to us. Please enclose the packing slip you received with your shipment. Fresh Scents is not responsible for shipping charges on any returns. Items should be returned within 30 days of receipt and received back in original condition for a refund. A copy of the packing slip and return authorization number is needed for all returns.

If incorrect items are received, please call Customer Service. We will be glad to help you with the return or exchange. For orders that are incomplete or damaged, we will replace the item with no additional shipping charges. On credit card replacements or exchanges, the original web order will be credited and the replacement or exchange will be recharged.

We cannot accept returns for products purchased in retail locations.

We value your patronage and are truly committed to your satisfaction. Please contact Customer Service with questions regarding our policy to exchange or return an item.

Contact Information

Monday through Friday, 8:00 am - 5:00pm EST
Fax: 864-573-8730

Email: Fresh Scents Customer Service

Fresh Scents
Website Return Department
951 South Pine St., Suite 110
Spartanburg, SC 29302

Product Warnings:

All fragranced products are not for consumption. Keep products out of reach of children. Avoid contact of Envelope Sachets and their contents with furniture, fabrics, carpets, finished surfaces, plastics, acrylics and painted items as they may cause damage and/or discoloration.